.agent_name {
  visibility: hidden;   /* hides the original text but keeps the element in flow */
  position: relative;
}

.agent_name::after {
  content: "IC Support Team";  /* replacement text */
  visibility: visible;
  position: absolute;
  left: 0;   /* adjust positioning as needed */
  top: 0;    /* ensures it aligns properly */
  white-space: normal;   /* allows wrapping */
  display: block;        /* ensures it behaves like a block element */
  max-width: 100%;       /* keeps it within the container */
}

.agent_avatar img {
  opacity: 0;              /* hides the photo */
  pointer-events: none;    /* prevents interaction */
}